Support and Maintenance
How can we help you?
We aim to respond to email support requests within ½ a business day – usually we respond much more quickly than that. Email email@example.com with any support query.
Usually the default configuration settings are fine but our team will be pleased to advise on settings related to OCR Accuracy, Error Management, In-Place processing and other issues.
If you prefer to speak directly with our team call us on +44 (0)1296 768 727 or ask for a call via firstname.lastname@example.org with any support query.
Sample code is included with our SDKs as well as online and in the cookbooks. If what you need isn’t there let us know and we will try to help.
The Aquaforest Blog has many informative articles with tips, tricks and advice on how to get the best out of our products.
If for any reason you need to download an older version of one of our products or review the release notes or documentation. No problem, a full history is available.
Licensed customers receive an official Support & Maintenance Cover (SMC) Certificate that details the specific benefits available.
A sample certificate is available here
Our team is able to offer advice on the best product configuration and hardware to achieve your performance goals. Just let us know what your throughput requirements are and we will help.
If you encounter an error with your product, please take a look over our trouble shooting guide for steps to resolve your issue.