New Perpetual licenses automatically include 12 month’s Support & Maintenance at no extra cost.
For Subscription licenses, Support and Maintenance is included within the Subscription price.
This includes Support by email, phone or remote session and free upgrades.
The Support and Maintenance cover on perpetual licenses can be renewed annually at a cost of 20% of the original license fee.
For subscription licenses, these can be renewed at the current subscription price which can be found on the pricing page on our website. We will email reminder notices about 6 weeks before expiry.
As with initial coverage, this includes Support by email, phone or remote session and free product upgrades.
We aim to respond to email support requests within ½ a business day – usually we respond much more quickly than that. Email firstname.lastname@example.org with any support query.
A remote session is often the quickest way to diagnose and resolve any problems or just to get the product configured and up and running. Request a remote session via email@example.com
Usually the default configuration settings are fine but our team will be pleased to advise on settings related to OCR Accuracy, Error Management, In-Place processing and other issues.
If for any reason you need to download an older version of one of our products or review the release notes or documentation. No problem, a full history is available.
Estimating how long your backlog of 500,000 documents may take to convert isn’t easy. Let us know the types of documents, number of pages and available hardware and we can provide an estimate. A useful blog article is also available.
Licensed customers receive an official Support & Maintenance Cover (SMC) Certificate that details the
specific benefits available.
A sample certificate is available here
Our team is able to offer advice on the best product configuration and hardware to achieve your performance goals. Just let us know what your throughput requirements are and we will help.