New licenses automatically includes 12 months Support & Maintenance at no extra cost. This includes
email, phone or remote session and free upgrades.
The Support and Maintenance cover can be renewed annually at a cost of 20% of the original license fee. We
email reminder notices
about 6 weeks before expiry. As with initial coverage this includes Support by email, phone or remote session
and free product upgrades.
We aim to respond to email support requests within ½ a business day – usually we respond much more quickly
that. Email email@example.com with any support query.
A remote session is often the quickest way to diagnose and resolve any problems or just to get the product
configured and up and running. Request a remote session via firstname.lastname@example.org
Usually the default configuration settings are fine but our team will be pleased to advise on settings
to OCR Accuracy, Error Management, In-Place processing and other issues.
If you prefer to speak directly with our team call us on +44 (0)1296 768 727 or ask for a call via email@example.com
with any support query.
Some of the most commonly asked questions and use case scenarios are described in our cookbooks :
The Aquaforest Blog has many information articles with tip, tricks and
advice on how to get the best out of our products.
If for any reason you need to download an older version of one of our products or review the release notes or
documentation. No problem, a full history is available.
Estimating how long your backlog of 500,000 documents may take to convert isn’t easy. Let us know the types
documents, number of pages and available hardware and we can provide an estimate. A useful
blog article is also available.